Get Involved, Make a Difference
At Accent, we want to work more closely with you - our customers - to improve the services we provide.
We’re creating new ways for you to get involved, in ways that are easy, flexible, and rewarding. You don’t need lots of experience - just passion, a sense of community, and a desire to make things better.
We want our involved customers to reflect the different people who live in our communities. Whether you have lots of time or just a little, there’s a role for you.
By getting involved, you can:
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Help shape the services you use
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Share your views on what matters to you
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Support other customers
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Gain new skills and confidence
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Meet people in your community
If that sounds like something you’d enjoy, we’d love to hear from you.

Join Our Customer Voice Group
Haven’t got a lot of time to give but want to have your say? This is the group for you.
You’ll be invited to take part in surveys, polls, consultations and focus groups. This will usually be via email, but occasionally we will invite customers to get together in person. We will, of course, reimburse your travel costs.
Every view and idea the Customer Voice Group shares helps us understand what matters most to our customers and how we can make services better for them.
Can you give us a little more of your time?
That’s great! We have some exciting roles for our customers. We want to work with you to make sure we’re putting customers at the heart of everything we do.
Got any questions? Get in touch with our Customer Engagement team at engagement@accentgroup.org.
Who are Accent’s customer champions?
Find out more about our customer champions.
Customer Champion video
Find out what our customer champions have been up to over the past year.
Other ways we collect your thoughts
We're always looking for ways to improve our customer service, so you may receive a survey asking for your feedback.
For example, you may receive a survey from us if you've:
- Recently moved into an Accent home
- Spoken to a call advisor in our Housing or Technical hub
- Had a repair in your home
We also send out a Tenant Perception Survey each year to collect feedback from our customers.